We understand what’s important

Frustrated with your current payments provider?
High costs, limited flexibility and long implementation times sound familiar?

EFTEX is different. We don’t spend money on flash CBD offices. Instead, we invest in delivering client requirements and providing innovative payment solutions.

We believe in providing fully personalised support.  This means that every client has their own dedicated Account Manager and our commitment to you is to do whatever it takes to help you achieve your payments goals.

We’ve been delivering solutions to POS and ATM terminal networks including transaction processing and acquiring, terminal driving and monitoring across APAC for over 23 years. And we pride ourselves on market-leading implementation times, personalised support and offering tailored pricing and incentives to support our customers growth.

We have…

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ATM & POS terminals throughout APAC

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Worth of transactions annually

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Client transactions annually

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Years driving payments innovation

Having the right team behind you

We’ve also put a lot of effort into building what we’d argue is the most experienced
and best qualified payments team in Australia:

David Glen

Group Managing Director

David established the Banktech Group in 1991 and subsequently founded EFTEX in 2000
Ian Sanford

General Manager

Ian joined us in 2021 as General Manager. He has considerable payments, cards and ATM issuing and acquiring experience, having previously held senior roles at Westpac, American Express, Woolworths Group, Cuscal, Prosegur and Diebold.
Peter Barnard

Senior Manager, Transaction Services

Peter is responsible for the operation of all EFTEX switching, transaction processing, acquiring, and settlement operations services. He has been with us since 2009, and brings 30+ years of technology experience in transaction processing, accounting, and risk.
Jason Krebs

Head of Payments Systems and Services

Jason joined us in 2023 as EFTEX’s Head of Payments Systems and Services, responsible for all certification, switching, processing and acquiring operations. He has considerable payments experience, both business and technical, having held a variety of roles at Westpac, NPP Australia, Macquarie Bank and IR Prognosis.
Nicki Fortey

Senior Client Account Manager

Nicki has been with us since 2009 and has performed a variety of roles. Nicki was appointed Client Account Manager in 2014 and promoted to Senior Client Account Manager in 2022. Prior to EFTEX, Nicki spent several years with Banktech Australia.
Oliver Hong

Senior Business Development Manager

Oliver joined us in August 2022. He has expansive Business Development, Relationship Management and Issuing, Acquiring, Merchant and Scheme Payments experience gained through hands-on roles with UnionPay and Woolworths management.
Loo Tse Lim

Senior Manager, Capabilities and Service Delivery Performance

Our newest team member, Loo Tse joined us in March 2023. She has 20+ years of card payments and product delivery experience. Holding several key roles in financial services organisations including UnionPay International and DBS.
Theo Koutellos

Helpdesk Manager

Theo joined us in 2002 as a Helpdesk Operator. Since then, Theo has performed all Helpdesk roles, including Shift Supervisor, Team Leader, and Assistant Manager. In 2019, Theo was appointed Helpdesk Manager, and continues to perform this key role for us.
Darren O’Connell

Governance, Risk and Compliance Manager

Darren joined us in 2021. He has 16 years of Governance, Risk and Compliance experience gained from a variety of public and private sectors, including several roles in financial services, including FleetPartners and AMP.
Janice Palis

Office/Admin Manager

Janice has been with EFTEX since 2019. As Office/ Admin Manager, Janice ensures a well-run office. Janice also attends to key inputs for the monthly management report and board pack, timely payment of merchant rebates, surcharge fees, partner and supplier payables and issuance of client invoices for collection of EFTEX charges.

Have any questions for our Team? We love chatting payments.

Some of our major milestones

2000

First live transaction via direct link and acquiring relationship with Westpac

2006

Established direct link and acquiring relationship with ANZ Bank

2009

First major ‘external’ customer in Travelex (DCC & FX ATMs). Commenced POS terminal driving & processing for BTI Payments in India

2011

Established direct links with Visa, Mastercard and UnionPay International

2012

Link implemented for POS transaction processing and acquiring

2013

Implemented WLA Driving for BTI Payments India – supported 1,000 ATMs until RBI requested in-country processing

2016

Direct links with Amex & Cabcharge for processing 10,000 POS payment terminals

2018

Membership of AusPayNet Issuers & Acquirers Community eftpos Australia and successfully applied to operate an ESA with the RBA.  Acquired first POS transactions

2019 - 2020

Direct acquiring relationships with ANZ, NAB, CBA, WBC & Suncorp for ATM transactions.  Implemented Visa DCC on ATM

2020

Implemented driving, processing, and acquiring of >800 major bank offsite ATMs for Prosegur

2022

new POS and ePOS payments switch with EFTLab BP-Node

2023

Additional Card Scheme Acquiring Memberships being implemented

Let's CHAT. We love talking payments.