Services
ATM Driving & Processing
DEVICE DRIVING & TRANSACTION PROCESSING
Today, EFTEX drives more than 10,000 ATM and POS terminals in Australia, New Zealand, Hong Kong, Malaysia, the United Arab Emirates and India and processes approximately US$5+ billion worth of transactions annually. 

EFTEX operates on the Postilion (ACI) platform (formerly S1) using Stratus fault tolerant (FT) hardware and has achieved 99.99% availability over the past 5 years (including scheduled outages).

Our network infrastructure provides “end to end” 3DES compliance and continues to meet the stringent ongoing security requirements of the Payment Card Industry Data Security Standard (PCI DSS). EFTEX is an approved third party processor for Visa, MasterCard and UnionPay and has the only POS key injection facility in India to pass Visa certification.


EFTEX processes transactions from more than 10,000 ATM and POS terminals in Australia, New Zealand, Hong Kong and the Philippines.

EFTEX operates on a Postilion payments processing platform (ACI, formerly S1) using Stratus fault tolerant (FT) hardware and has achieved 99.99% availability over the past 5 years (including scheduled outages).

EFTEX's network infrastructure provides “end to end” EMV capabilities and continues to meet the stringent ongoing security requirements of the Payment Card Industry Data Security Standard (PCI DSS).

EFTEX is an approved third party processor for Visa, MasterCard, AMEX and UnionPay International. 

EFTEX has a highly experienced software development team that has built a reputation amongst leading financial institutions for being able to deliver and meet the demands of a rapidly changing market.

Innovative services - EFTEX combines state of the art systems with highly experienced developers, which places us at the cutting edge of innovation and service performance in transaction processing.

If you are looking for secure and innovative terminal driving and payments processing services ENQUIRE TODAY»
DYNAMIC CURRENCY CONVERSION (DCC)
DYNAMIC CURRENCY CONVERSION (DCC)
In conjunction with its helpdesk and monitoring service, EFTEX has developed a range of tools using IBM Cognos to allow management of third party vendor SLAs and customer requirements, including flexibility in monitoring and reporting in line with our clients’ individual needs.
Web based access and report generation on demand is available to all of our client.

EFTEX provides a DCC service as part of its ATM driving suite, where international cardholders are provided with the option of having transactions processed back to the card issuer in their "home" country.

This allows the cardholder to make an informed decision at the time of the transaction or choose to allow the card scheme or card issuer to apply a conversion rate. DCC not only provides a service for cardholders, but can be an additional revenue stream for ATM owners through sharing in the FX spread.

To find out more about EFTEX and its diversified services ENQUIRE TODAY»

FX Dispense
ATM DEPLOYER SERVICES

ATM Acquiring
Through its relationships with ANZ, UnionPay International and Westpac, EFTEX can provide ATM owners in Australia with turn-key solutions for terminal driving, transaction processing and acquiring / settlement. Outside of Australia, we work with our clients to assist in securing acquiring sponsorship from local institutions for Visa and MasterCard processing. 

ATM Deployer Portal                                                                                                                                                                                                                                                                 EFTEX developed its own 'Web Portal' which is designed to provide authorised ATM deployers a centralized monitoring location. The EFTEX Portal allows deployers (of Triton, Hyosung and cashPod) to manage terminals using tools to add, view, edit and report on their network.

Device Certification
EFTEX has a range of NCR, Diebold, Wincor-Nixdorf, Nautilus Hyosung, Triton and cashPod ATMs certified on our network as well as VeriFone EFTPOS payment terminals. With our in-house developers and technical staff, we are able to provide an efficient and flexible service for device certification, with turn-around time and costs at a fraction of industry ‘norms’.

FX ATM dispense
EFTEX was the first in Australia to drive Foreign Currency dispense ATMs (commencing in February 2009), with machines now operational in 3 countries within the Asia Pacific region. This has since been expanded to a highly specialised solution with over 15 different currencies supported.

Chargeback and EFT Dispute Processing
As part of the services offered, EFTEX has a team which manages all charge-back processing for our clients. This includes access to Visa, UPI and MasterCard on-line tools to ensure efficient resolution of cardholder claims.

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Helpdesk Operations
HELPDESK, ATM MONITORING & INCIDENT MANAGEMENT
EFTEX’s highly trained helpdesk is a significant asset that provides technical support and monitoring services 24 hours x 365 days a year for both local and international clients.
Our helpdesk team is trained in ATM diagnostics, communications and settlement procedures resulting in better ATM and POS uptime whilst reducing the costs associated with unnecessary call-outs.
EFTEX’s device management service provides complete incident management functionality for our clients’ ATM and POS networks (and other devices) and is designed to receive, analyse, respond to and manage complex status information from any device or process. 

EFTEX’s highly trained helpdesk is a significant asset that provides technical support and monitoring services 24 hours x 365 days a year for both local and international clients.

EFTEX's helpdesk team is trained in ATM diagnostics, communications and settlement procedures resulting in better ATM uptime whilst reducing the costs associated with unnecessary call-outs.

EFTEX uses the Fiserv Device Manager system to provide complete incident management functionality for our clients’ ATM networks (and other devices) and is designed to receive, analyse, respond to and manage complex status information from any compatible device or process.

Network Management Reporting - In conjunction with its helpdesk and monitoring service, EFTEX has developed a range of tools using IBM Cognos to allow management of third party vendor SLAs and customer requirements, including flexibility in monitoring and reporting in line with our clients’ individual needs.  Web based access and report generation on demand is available to all of our clients.

To find out more about EFTEX and its diversified services ENQUIRE TODAY»
Communications Management
ATM COMMUNICATIONS MANAGEMENT


Communications can be one of the most significant expenses in running an ATM network. EFTEX has a variety of cost effective communications options to meet your needs. Whether it is a temporary location for just a few days, or a critical high traffic location requiring business grade ADSL communications with an option for fallback 3G/4G wireless technology supplied by TNS, EFTEX has a solution to meet your needs. EFTEX was the first processor in Australia to develop and deploy "wireless" ATMs and has been using this cost effective, reliable technology since 2004.

To find out more about EFTEX and its diversified services ENQUIRE TODAY»

EFTEX was the first processor in Australia to develop and deploy ‘wireless’ ATMs and has been using this cost effective and reliable technology since 2004.